Free
$0/mo
For individuals exploring AI-first support.
- 2 seat
- No-code Flow Editor
- 100 AI credits per month
- Email support
Simple, transparent pricing
All plans include live chat, omnichannel support (WhatsApp, Instagram, Facebook), AI copilot for agents, and a knowledge base. Human agent conversations are always free - no caps, no limits.
Save 20%
Sprout
$29/mo
For small teams handling growing customer volume.
- 3 seats
- No-code Flow Editor
- 300 AI credits per month
- Email support
- API access
Grow
$79/mo
For scaling support teams that need stronger automation.
- 10 seats
- No-code Flow Editor
- 500 AI credits per month
- Email support
- Priority support
- API access
- Advanced analytics
Scale
$149/mo
For larger organizations with advanced operational needs.
- 20 seats
- No-code Flow Editor
- 1,000 AI credits per month
- Email support
- Priority support
- API access
- Advanced analytics
- White-label and custom branding
- Dedicated account manager
| Features | Free | Sprout | Grow | Scale |
|---|---|---|---|---|
| Channels | ||||
| Website Live Chat | ✓ | ✓ | ✓ | ✓ |
| ✓ | ✓ | ✓ | ✓ | |
| ✓ | ✓ | ✓ | ✓ | |
| ✓ | ✓ | ✓ | ✓ | |
| TikTok | ✓ | ✓ | ✓ | ✓ |
| ✓ | ✓ | ✓ | ✓ | |
| SMS | ✓ | ✓ | ✓ | ✓ |
| Telegram | ✓ | ✓ | ✓ | ✓ |
| Line | ✓ | ✓ | ✓ | ✓ |
| API Channel | — | ✓ | ✓ | ✓ |
| Collaboration & Productivity | ||||
| Help Center | ✓ | ✓ | ✓ | ✓ |
| Private Notes | ✓ | ✓ | ✓ | ✓ |
| @mentions | ✓ | ✓ | ✓ | ✓ |
| Labels | ✓ | ✓ | ✓ | ✓ |
| Keyboard Shortcuts | ✓ | ✓ | ✓ | ✓ |
| Canned Responses | ✓ | ✓ | ✓ | ✓ |
| Command bar | ✓ | ✓ | ✓ | ✓ |
| Auto-Assignment | ✓ | ✓ | ✓ | ✓ |
| Multi-lingual Support | ✓ | ✓ | ✓ | ✓ |
| Custom Views | — | ✓ | ✓ | ✓ |
| Custom Filters | — | ✓ | ✓ | ✓ |
| Business Hours | ✓ | ✓ | ✓ | ✓ |
| Auto-responder | ✓ | ✓ | ✓ | ✓ |
| Conversation Transcripts | ✓ | ✓ | ✓ | ✓ |
| Teams | ✓ | ✓ | ✓ | ✓ |
| Automation | — | — | ✓ | ✓ |
| Agent Capacity | — | — | — | ✓ |
| Manage customer information | ||||
| Contact Segments | — | ✓ | ✓ | ✓ |
| Contact Notes | — | ✓ | ✓ | ✓ |
| Custom Attributes | — | — | ✓ | ✓ |
| Pre-Chat Form | — | — | ✓ | ✓ |
| Campaigns | ||||
| Live Chat | — | ✓ | ✓ | ✓ |
| WhatsApp Cloud API | — | — | ✓ | ✓ |
| SMS | — | — | ✓ | ✓ |
| Integrations | ||||
| Slack | ✓ | ✓ | ✓ | ✓ |
| Notion | ✓ | ✓ | ✓ | ✓ |
| Linear | ✓ | ✓ | ✓ | ✓ |
| Shopify | — | ✓ | ✓ | ✓ |
| HubSpot | — | ✓ | ✓ | ✓ |
| Zoho CRM | — | ✓ | ✓ | ✓ |
| Attio | — | ✓ | ✓ | ✓ |
| Calendly | — | ✓ | ✓ | ✓ |
| Cal.com | — | ✓ | ✓ | ✓ |
| Github | — | ✓ | ✓ | ✓ |
| DialogFlow | ✓ | ✓ | ✓ | ✓ |
| Dashboard Apps | — | ✓ | ✓ | ✓ |
| Reports | ||||
| Live View | ✓ | ✓ | ✓ | ✓ |
| Conversation Reports | — | ✓ | ✓ | ✓ |
| Agent Reports | — | ✓ | ✓ | ✓ |
| Inbox Reports | — | ✓ | ✓ | ✓ |
| Label Reports | — | ✓ | ✓ | ✓ |
| Team Reports | — | ✓ | ✓ | ✓ |
| CSAT Reports | — | ✓ | ✓ | ✓ |
| CSAT Review Notes | — | — | ✓ | ✓ |
| Required Conversation Attributes | — | — | ✓ | ✓ |
| Downloadable Reports | — | ✓ | ✓ | ✓ |
| Others | ||||
| SSO | — | — | — | ✓ |
| Audit Logs | — | — | — | ✓ |
| Service Level Agreement | — | — | ✓ | ✓ |
| Live-chat support | ✓ | ✓ | ✓ | ✓ |
| Priority email support | — | ✓ | ✓ | ✓ |
| Dedicated account manager | — | — | — | — |
| Limits & Support | ||||
| No. of conversations per month | Unlimited * | Unlimited * | Unlimited * | Unlimited * |
| Data retention | 30 days | 1 year | 2 years | 3 years |
| Remove Branding | — | — | — | ✓ |
| Video/Voice Support | — | — | — | — |
* Unlimited usage is subject to the fair use policy.
Included with paid plans
ALY AI
Your AI teammate that helps agents respond faster and keeps customers happy even when you're not around.
$9 / 1,000 credits
For additional credits
Assistant
A chatbot that answers customer questions around the clock.
Copilot
Shows agents what to say while they are in a conversation.
Memories
Auto-generated notes about each customer from past chats.
Reply suggestions
Drafts replies for agents so they can send with one click.
Summarization
Turns long conversations into a quick summary for agents.
Content gap
Finds questions your help center does not answer yet.
Frequently asked questions
Yes. You can upgrade or downgrade at any time from your account settings, and billing adjusts automatically in your next cycle.
Every plan comes with free ALY AI credits each month — 100 for Free, 300 for Sprout, 500 for Grow, and 1000 for Scale. These credits cover features like reply suggestions, message summarization, and knowledge base answers. If you need more, additional credits are billed at $9 per 1,000. You can track your usage anytime in your billing dashboard.
Yes. Every paid tier includes a free trial so your team can test workflows, automation, and reporting before committing.
Yes. Annual billing includes a 20% discount across paid plans, and your displayed monthly rate is reduced when annual billing is selected.