Website Live Chat

Engage visitors in real-time on your website

Add a customizable chat widget to your website. Answer questions instantly, convert visitors into customers, and provide support without making them wait.

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Trusted by many
companies of all sizes

Website visitor browsing a site with a live chat widget greeting

Hi there! 👋

We make it simple to connect with us. Feel free to ask us anything or share your feedback.

3 online

We are here to help

Chat with our team or get instant answers from ALY AI

Start Conversation

Real-time support that converts visitors

From AI assistance to rich media and help center deflection — everything you need to engage website visitors and deliver support without making them wait.

ALY AI

Customizable

50+ Languages

Pre-chat Forms

Business Hours

File Sharing

CSAT Surveys

Help Center

ALY AI

Your AI-powered support copilot

ALY AI works alongside your team to handle common questions, suggest replies, and help customers even when your team is busy.

Instant responses — answers common questions immediately, 24/7
Smart handoff — seamlessly transfers to your team when needed
Reply suggestions — drafts replies for your team to review and send
Knowledge-powered — learns from your help center to give accurate answers

How do I upgrade my plan to the Business tier?

You can upgrade anytime from Settings → Billing → Change Plan. The Business tier includes priority support and advanced analytics. Would you like me to connect you with our team for a walkthrough?

Answered by ALY AI from your Help Center

Resolved without human handoff 12 sec

Widget Customization

A live chat that fits your brand

Make the chat widget feel like a natural part of your website. Customize colors, position, and branding to match your style perfectly.

Brand colors — match the widget to your brand's color palette
Widget position — place the chat button on the left or right side
50+ languages — automatically display in your visitor's language
Popout window — open chat in a separate window for distraction-free messaging

Pre-Chat Forms

Collect customer info before the chat

Gather important details like name, email, and custom attributes before the conversation starts. Route conversations to the right team with context.

Custom fields — collect name, email, phone, or any custom attribute
Required fields — ensure you get the information you need before starting
Field mapping — automatically populate contact profiles with form data
Custom instructions — add helpful text to guide visitors through the form

Before we start...

Your name * Sarah Johnson Email address * sarah@company.com How can we help? Billing question

Real-Time Communication

Conversations that feel instant

Every millisecond counts in support. Real-time indicators keep both sides in sync, reduce wait anxiety, and make conversations feel natural.

Typing indicators — know when to wait and when to respond
Read receipts — confirm customers saw your message
Live availability — show visitors when your team is online
Collision detection — prevent duplicate replies from your team

Maria is typing... Wait for response

Sarah is also viewing this conversation Avoid duplicate replies

I've sent you the invoice. Let me know if you have questions!

2:34 PM

Seen by customer

Business Hours

Set expectations when you're away

Configure working hours for each inbox. Show custom messages when your team is offline and let customers know when to expect a response.

Daily schedules — set different hours for each day of the week
Timezone aware — configure hours in your local timezone
Offline messages — collect messages when your team is away
Per-inbox settings — different hours for different brands or teams

Monday – Friday9:00 AM – 6:00 PM
Saturday10:00 AM – 4:00 PM
SundayClosed

We're currently offline. Leave a message and we'll get back to you tomorrow!

Rich Media

Share any type of content

Go beyond text. Share images, videos, audio files, documents, and more directly in your conversations.

Images & videos — share screenshots, product photos, and walkthroughs
Audio messages — voice notes for faster, more personal communication
Documents — send invoices, contracts, and guides as attachments
Drag and drop — simply drag files into the chat to share instantly

Images PNG, JPG, GIF, WebP

Videos MP4, WebM, MOV

Audio MP3, WAV, OGG

Documents PDF, DOC, XLS

Emojis Full emoji support

Location Share locations

Multi-Brand

Manage all your brands in one place

Create separate inboxes for each brand or website. Define different access levels, business hours, and settings for each inbox.

Separate inboxes — dedicated inboxes for each brand or website
Custom branding — different colors and settings per inbox
Team access — control which agents can access each inbox
Unified dashboard — manage all brands from a single account

Acme Corp acme.com · 5 members
Active
Brand Two brandtwo.io · 3 members
Active
Starter App starterapp.co · 2 members
Setup

CSAT

Measure what matters

Automatically collect customer feedback after conversations. Track satisfaction scores and identify areas for improvement.

Automatic surveys — trigger satisfaction surveys after conversations end
Emoji ratings — simple, visual feedback that customers actually complete
Written feedback — optional text field for detailed comments
Performance tracking — track satisfaction scores per team member

How was your experience?

Your feedback (optional)

Great support! Quick response and solved my issue.

Easy Integration

Add to any website in minutes

Just copy and paste a simple script tag. Works with any website, CMS, or web application.

Single script tag — the widget appears automatically on your site
SDK methods — open, close, set user data, and control the widget programmatically
Webhooks & API — receive real-time events and integrate with your backend

Paste this before </body>

<script>
  (function(d,t) {
    var BASE_URL = "https://app.thumb-crowd.com";
    // ...
  })(document, "script");
</script>

Help Center Integration

Self-service right in the widget

Connect your knowledge base to the chat widget. Customers can search for answers before starting a conversation, reducing support volume.

Embedded articles — search and read help articles without leaving the widget
Suggested answers — ALY AI suggests relevant articles based on the query
Deflect tickets — reduce support volume by helping customers help themselves

Integration

Works with any website or app

Embed in minutes with a script tag, or go deeper with SDK methods and webhooks for full programmatic control.

Simple Script

Add a single script tag to your website and the widget appears automatically.

SDK Methods

Control the widget programmatically. Open, close, set user data, and more.

Webhooks & API

Receive real-time events and integrate with your backend systems.

Engage visitors in real-time on your website

Hi there! 👋

Real-time support that converts visitors

Your AI-powered support copilot

A live chat that fits your brand

Collect customer info before the chat

Before we start...

Conversations that feel instant

Set expectations when you're away

Business Hours

Share any type of content

Manage all your brands in one place

Measure what matters

How was your experience?

Add to any website in minutes

Self-service right in the widget

Works with any website or app

Simple Script

SDK Methods

Webhooks & API

Ready to add live chat?