Unified profiles
Every message from chat, email, WhatsApp, and social in one place.
CRM Workspace
Active
Build deeper bonds with a customer-first CRM
Move beyond simple contact lists. Track every interaction, build relationships, and keep a 360° view of your customers directly within your support workflow.
No credit card required
Trusted by many
companies of all sizes
companies of all sizes
Sarah Chen
sarah.chen@techcorp.io
+1 (555) 012-3456
TechCorp Inc.
Contact notes
Call with Sarah — Jan 15
Interested in enterprise plan. Follow up with custom pricing next week.
Previous conversations
12 conversations across live chat and email
Platform
All your customers in one place
When someone reaches out, your team sees their full history—what they bought, what they asked, what was promised. No searching, no asking around.
Contact notes
Remember what matters with notes your whole team can see.
Saved segments
Find VIP customers, trial users, or any group with one click.
Outbound reach
Send messages and campaigns directly from contact profiles.
Core features
Context that makes every reply better
Open any customer profile and see exactly what has been discussed across every channel.
Profiles
See every conversation in one profile
All messages from chat, email, WhatsApp, and social channels appear on a single profile. No more switching between tools.
- One profile for every customer
- Channel badges show where they reached out
- Recent activity at a glance
Sarah Chen
sarah.chen@techcorp.io
VIP
Recent conversations
- Live Chat 2h ago
- Email Yesterday
- WhatsApp 3 days ago
Notes
Add notes to remember what matters
Keep track of important details about each customer. When a teammate takes over, they have the context they need to help.
- Notes visible to your whole team
- Attribute notes to teammates
- Never lose important customer context
Note
Enterprise customer — always prioritize. Renews Q4, considering upgrade.
Note
Had a call about API limits. Sent documentation.
Note
Prefers email over chat for complex issues.
History
Access complete conversation history
Every message from every channel, in order. Open any customer profile and see exactly what's been discussed.
- Full timeline across all channels
- Timestamps for every interaction
- Pick up any thread without asking the customer to repeat
-
Live Chat conversation Asked about pricing plans Today, 2:30 PM
-
Email received Follow-up on feature request Yesterday, 10:15 AM
-
WhatsApp message Quick question about billing 3 days ago
Segments
Create segments to find contacts fast
Save filters for groups you need often—VIP customers, trial users, or any criteria you choose. Find them with one click.
- Save any filter as a reusable segment
- See contact counts update in real time
- Use segments for campaigns and routing
Saved segments
- VIP Customers 142
- Trial Users 89
- High Engagement 256
- At Risk 23
ThumbCrowd is a lean and powerful platform that solves customer service challenges in a simple and efficient way. Unlike larger and more complex solutions, it allowed us to migrate and set up over 90% of our operation in less than 48 hours. Our feedback turned into real product improvements.
Contacts
Organize your contacts your way
Labels, custom fields, and filters to keep your contact data organized and easy to work with.
Labels
Add labels to contacts and conversations to categorize them and filter your views.
Custom attributes
Add your own fields to store plan type, company size, or any data that matters to your team.
Merge duplicates
Combine duplicate contact records into one. All conversation history and data stays intact.
Automations
Set up rules to automatically assign, label, or update contacts based on conditions you define.
Bulk actions
Select multiple contacts to apply labels, export data, or make changes all at once.
Advanced filters
Use AND/OR logic to filter contacts by any field and find exactly who you need.
Engagement
Reach out to customers directly
Send messages to contacts from their profile, run campaigns to customer segments, and track engagement over time.
- Start conversations via email, SMS, or WhatsApp
- Send announcements to a segment at once
- Track delivery and engagement from one place
Product update campaign
Sent to "Active users" segment
2,341 delivered
Follow-up email sent
To sarah.chen@techcorp.io
Just now
WhatsApp message
To +1 (555) 012-3456
5 min ago
Contact sync
Last synced 2 min ago
Active
- HubSpot 2,847 contacts
- Salesforce 1,203 contacts
- CSV Import 892 contacts
Integrations
Connect your existing tools
Import contacts from CSV, sync with your CRM, or build custom integrations with our API. Your contact data stays connected.
- CSV import — upload contacts in bulk from a spreadsheet
- Contacts API — sync contacts with your own systems
- Pre-chat forms — collect contact info before conversations begin
- Webhooks — send contact updates to your other tools
